Refund policy

 

 

RETURN, REPLACEMENT AND REFUND POLICY

1. CANCELLATION BEFORE ORDER IS SHIPPED

All our esteemed customers can take advantage of our simple cancellation process. If your order has not yet been delivered, you can cancel it within 24 hours of order confirmation (excluding Saturday and Sunday). Your entire order amount will be refunded if you pay online within 5-7 business days.
The procedure for cancelling an order is as follows:
1. You can contact our customer support team at orders@klyntra.com.
2. You can contact us by phone at +91 9049782333 (Monday-Friday, 10AM-6PM).
3. You may contact us via WhatsApp at +91 9049782333.   

2. RETURNS AND REPLACEMENT POLICY

We are here to assist if you want to return or exchange your order for whatever reason! We offer free returns within 30 days of receiving your order. We will provide a free replacement for damaged/defective/wrong goods within two days of receiving the order. You may return your purchase for a refund to the same payment method. We will pick up the goods within 3-4 days. If the goods are received by us in their original packing with intact seals and labels, we will refund or replace them. We will only accept replacement orders if the order(s) is damaged/defective or out of date. We will only accept replacements for products that are sealed in their original packaging and unused condition. You may also send us pictures from two to three angles or a video of the problem. Please include your invoice with your complaint images and videos with the product to help us identify it.

Please note the following:

  • Returned/Exchange items must have tags still on and be returned in original packaging
  • Returned/Exchange items must be in an unused and sealed condition and must have no visible signs of wear or use
  • Return request should be initiated within 30 days of receiving your order. Return request after 30 days will not be accepted.
  •  If your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product the same has to be emailed to us within 2 days of receiving the products.  Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for to initiate replacement or refund.

To initiate a return please complete the following steps sharing your order id

1. Write to our customer support team at help@klyntra.com

2. Call us on +91 9049782333 (Mon-Fri, 10AM to 6PM)

3. Reach out to us on WhatsApp at +91 9049782333

Once we receive the product at our warehouse and examine the same refund will be initiated and you will receive the same within 7 Business days for the amount to reflect in your account, depending on your mode of payment.

WHAT ARE THE ITEMS THAT CANNOT BE RETURNED/EXCHANGED?

Returns will not be accepted under the following conditions:

  • More than one tablet consumed in the package
  • If the product is damaged due to mishandling.
  • If the product has been used or altered.
  • If a return request is initiated after 30 business days of order delivery.
  • If a exchange request for damaged/defective/wrong product is initiated after 2 business days of order delivery.
  • If the product is damaged due to moisture during handling